I am all for consumer engagement. ‘Ask people what they need,’ I say all the time. ‘Give the people want they want!’ I implore audiences at conferences. ‘By consulting, you get buy in,’ I promise in meetings.
And then, what happens? People are asked. There is a public consultation. There is buy in. And the result?
This. This is the result.
This is why we can’t have nice things!
P.S. Regardless, I am still a huge advocate for consumer engagement.
P.P.S. My vote is actually for RRS Pingu.